Wagering Responsible Gambling Code

On 1 January 2017, a new model for Responsible Service of Gaming (RSG) training for Victorian gaming venue staff was introduced.

The purpose of RSG training is to equip gaming venue staff with the knowledge and skills required to ensure that gaming is provided responsibly.

Under the new RSG training requirements, gaming venue staff need to complete a standardised course of two modules. Module 1 is an online course hosted by the state and module 2 is delivered face-to-face to staff in gaming venues by venue support workers. Module 1 must be completed within 1 month of commencing work in a gaming venue and module 2 must be completed within 6 months of commencing work in a gaming venue.

The new RSG training requirements replace the previous requirement that gaming venue staff complete a RSG training course or refresher course approved by the Victorian Commission for Gambling and Liquor Regulation.

Transitional arrangements have been made for gaming venue staff who completed RSG training under the previous model. Refresher training for those staff is the completion of modules 1 and 2. Staff who would have otherwise been required to complete refresher training between 1 January 2017 and 30 June 2017 will have until 1 July 2017 to complete modules 1 and 2.

You can access module 1 from the RSG training website

Clubs can use the RSG website to check whether gaming staff have completed the RSG training. You will need to enter the first and last name and unique code for your staff.

Gaming venue staff will be allocated a unique code once they have completed module 2. You can ask your staff to confirm their unique code once they have completed module 1. The code will also be displayed on the employee’s record of completion.