Certain licence holders in the gambling industry are required to implement a Responsible Gambling Code of Conduct.
For clubs, the following relevant persons are required to operate a Code of Conduct:
- a venue operator
- a wagering operator
- a keno licensee
- the wagering and betting licensee
- a commercial raffle organiser
- a bingo centre operator
The Codes encompass a number of initiatives designed to ensure club members are able to make informed choices, as well as providing support mechanisms for those who need assistance.
CCV recommends clubs adopt the Community Clubs Victoria’s Responsible Gambling Code of Conduct (Code 28)
Compliance with the CCV Code requires that the Code to be available on your clubs website (if you have one) including in community languages which you can download below:
- CCV Code of Conduct Arabic
- CCV Code of Conduct Cantonese
- CCV Code of Conduct Greek
- CCV Code of Conduct Hindi
- CCV Code of Conduct Italian
- CCV Code of Conduct Mandarin
- CCV Code Of Conduct Punjabi
- CCV Code Of Conduct Vietnamese
Adopting the CCV Code of Conduct
There is no extra fee payable for member clubs who adopt the CCV code.
All venue operators, must complete a statement of adoption confirming that an approved Responsible Gambling Code of Conduct has been formally adopted:
- New licensees – New Club licensees adopting the CCV Code of Conduct – Code 28 for the first time, must provide the Victorian Commission for Gambling and Liquor Regulation with:
- A completed Statement adoption form Code of Conduct – New Licensee
- A copy of the minutes from a board or committee meeting confirming the decision to adopt a particular code of conduct. An appropriate minute could be:
- “(Your Club) will adopt the CCV Responsible Gambling Code of Conduct (Code 28) forthwith.”
- Existing licensees – Existing club licensees switching to a different code of conduct, must provide the VCGLR with:
Please note: Transition at your club should occur as soon as reasonably possible.
In practice little change will be needed, however there are some things to consider:
- Ensure staff awareness of the change by convening a staff meeting or formal training session
- Ensure formal and regular contact with Gambler’s Help and Venue Support Workers
- Ensure the updated code versions in different languages are made available on your website if you have one
- Ensure your Responsible Gambling Register is current
- Preparation for the review of the Code (now every 5 years)
Responsible Gambling Message
Clubs adopting the CCV Code are required to display a Responsible Gambling Message in the gaming room.
Please print off a copy for display at your club.
Responsible Gambling Register
All venues are required to maintain a responsible gambling register
The VCGLR provides a Gambling Fact Sheet on the use of a responsible gambling register.
Interaction with Customers-Signs of Distress
The Responsible Gambling Code of Conduct requires staff in the gaming area to monitor behaviour that might be consistent with gambling harm. Staff will have been introduced to this concept during their responsible gaming training, through a colour coding of patron behaviour.