In Victoria it is mandatory for every gaming venue operator to have a voluntary self-exclusion program for customers. The Victorian self-exclusion program remains the most credible, most valuable customer assistance tool for people wishing to get better control of their gambling behaviour.
There are two industry-operated voluntary self-exclusion programs to assist gaming venues in meeting this requirement, viz., SEP 1, operated by the AHHA (Vic), and SEP 2, the clubs program, operated by CCV.
SEP 2 is provided by CCV under the name “Clubs Victoria Self-Exclusion”.
Self exclusion is an entirely voluntary process. It is an agreement the customer makes with themself and for themself. It involves no other person in any responsibilities – legal or otherwise.
To become self excluded a customer will need to attend an interview to review and agree to the Deed of Self-Exclusion. At the interview their photo will be taken and they would be required to sign the Deed of Self Exclusion.
Customers should ensure that the deed is read thoroughly and if required, seek independent advice concerning the contents of the Deed. The contents of the Deed is explained to the customer at the interview.
When customers call to arrange an interview time, they will be asked to nominate by name the venue/s they wish to be self excluded from.
Adopting a self-exclusion program
All venue operators must adopt a self-exclusion program and provide:
- a completed VCGLR Statement of adoption – self-exclusion program (PDF, 333KB)
- a copy of the minutes from a board or committee meeting confirming the decision to adopt a particular self-exclusion program.
In all instances, the VCGLR must be notified.
Changing a self-exclusion program
To change from a current approved program to another approved program, clubs must provide the VCGLR with:
- a copy of the minutes from the board or committee meeting that confirms that decision to cease using the current self-exclusion program
- a copy of the minutes from the board or committee meeting that confirms the adoption of the new self-exclusion program
- a statement of adoption form completed by the nominee or authorised officer.
Once the VCGLR has approved the new self-exclusion program, clubs should notify the program administrators of the change.
Independent Complaint Resolution Process
For more information on self exclusion, or if a customer would like to arrange an interview for self exclusion, contact Michelle at CCV 8851 4949 to arrange an interview time.